Contact Us

OFFICE ADDRESS

Melbourne, 3000

PHONE

+61 475 414 903

EXCHANGE

I would like to return or exchange my item. How should I do it?

You can request exchange or refund up to 30 days from the sale date. We offer a 30-day money back guarantee on all our items. To start the refund or exchange process, please send us an email at wecare@rowingjewellery.com.au with your order number and we will get back to you with the next steps.

PRODUCT

How do you make your jewelry?

All of our jewelry pieces are finished by hand. Each piece goes through meticulous process of casting, polishing, and cleaning before it ships to our clients.

What is 925 Sterling Silver?

925 Sterling Silver is a composite of 92.5% of silver and 7.5% of copper. It is a standard rate at which silver and copper are mixed to create Sterling Silver jewellery pieces.

Do you offer custom orders?

Yes we do! Our jewellers create a broad range of handmade items, ranging from diamond engagement rings to sports-related jewelry. If you would like to place a custom order, please send us an email at wecare@rowingjewellery.com.au

I would like to order a ring, but do not have a ring size.

All our rings, apart from Crystal Rowing Ring, are sold unwelded. Thus, you can easily adjust it yourself or size it for a small fee at a local jewellery store. Alternatively, you can always ship it back to us and we would do the sizing free of charge.

What is a standard length of your chains? Can I order custom chain length?

We ship standard 46 cm chains. If you would like to adjust your chain size, please leave us a note at the ‘Special Instruction’ box on the cart page or send us an email at wecare@rowingjewellery.com.au with your order number and special instructions.

SHIPPING

How long does it take to create and ship items in silver?

We keep our silver item in stock and we ship it the same or next day. You will receive an email with tracking information once your package is shipped. Please note that tracking number contained in your email is usually available 48 hours after the shipment.

How long does it take to create and ship items in 14k gold?

We take up to 14 business days to manufacture gold jewelry. You will receive an email with tracking information once your package is shipped. Please note that tracking number contained in your email is usually available 48 hours after the shipment.

Do you have any other questions? For Help and customer service Please email us at wecare@rowingjewellery.com.au

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