FAQ

You can contact us via email wecare@rowingjewellery.com.au .or via phone number 0475414903

 

We have answered most of our customers' common questions below, so you may be able to find your answer there.

Returns & Exchanges

JEWELLERY

You can request exchange or refund up to 30 days from the sale date.

If you are not completely satisfied with the manufacturing quality of your product, Strokeside Designs is happy to refund your money, providing the product is returned to us in its original condition and undamaged, including the outer packaging 30 days from purchase.

CLOTHING

We do not offer Refund on our clothing line. You might be able to get a store credit instead ( please email us). You will be responsible for the cost of shipping associated with your case.

However, we  will replace, at no cost, any order that has been fulfilled incorrectly or if a product is damaged. This can include items with the incorrect print, substantial print defects and wrong garment style/colour/size.

To start, please print and fill up  this form and include it in your package

NOTE:

EXCHANGE: When sending your item back to us, please insure it for the price you bought it for.

REFUND: You Will be responsible for the shipping cost.

No, but in case you will receive your custom item faulty or not as requested we will make sure you will receive a new one!

SHIPPING

We fulfil the majority of our orders with Australia Post on the same day or the day after you place your order.

We keep our silver item in stock and you will receive an email with tracking information once your package is shipped. Please note that tracking number contained in your email is usually available 48 hours after the shipment.

Please understand that all orders directed to Regional Areas, will require extra time.

NOTE: Strokeside Designs accepts no responsibility for any late delivery.

For most orders (regardless of shipping method) allow for a production time of 2-7 business days on average. The average for most common styles is 3-5 business days. Some colour/style combinations may take up to 7 business days.

NOTE: Some Items may be shipped from our US warehouse, hence might take a bit longer to arrive.

Strokeside Designs does not guarantee rush or production faster than what stated above ( although we will try our best to fulfill your request).

Ties, belts and wallets will be fulfilled from the Australian warehouse ( same as jewellery).

NOTE: All other accessories might be dispatched from the US warehouse, so please allow a bit more time.

As we stock/produce some of our products from different locations, an extra shipping fee may apply.

Usually,  jewellery ( silver)  and some accessories ( belts, ties, wallets) will be shipped in the same parcel.

Clothing will however affect an extra shipping charge.

Please understand that as we use third party companies we have no control over their delivery times

Strokeside Designs accepts no responsibility for  late delivery.

Should you encouter any problem, contact us at wecare@rowingjewellery.com.au and we will do our best to help you out.

NOTE:

Please understand that all orders directed to Regional Areas, or those shipped by the US warehouse  will require extra time.

We offer a pick up option available in Melbourne southeastern suburbs only on Saturday morning and Sunday morning (only during specific times). Please call us or sms to arrange this service 0475414903

PRODUCT

Most of our pieces are manufactured in 925 Sterling Silver, a composite of 92.5% of silver and 7.5% of copper. It is a standard rate at which silver and copper are mixed to create Sterling Silver jewelry pieces.

We also manufacture it in 14k yellow and white gold only upon request - however we stock the most popular pieces in ready gold ( please make an enquiry to check availability)

Please refer to our jewellery care page

All our chains necklaces are made of 925 Silver and are 48 cm long.

Necklaces that come with pendants are available in 45cm and 60 cm.

If you don't know your ring size, you could use this chart.

All our women's rings are sold unwelded, so leave a note with your ring size at checkout and we will adjust it for you.

You can also size it for a small fee at a local jewelry store.

Alternatively, you can always ship it back to us and we would do the sizing free of charge.

We usually take about 4 to 8 weeks to process and ship your item.  (most of our orders are delivered within 5 weeks.

NOTE: In busy times waiting time could increase. Please contact us if you wish to know an estimate.

I DID NOT FIND MY ANSWER

You can contact us via email wecare@rowingjewellery.com.au

or via phone number 0475414903

Be the first to know about new releases, collaborations and blog posts!